We aim to give you the opportunity to love an item in person before committing to it.
If you're not in love with an item and have not worn it, request a complimentary return label and return it within 3 days of receiving it. Still not sure you're in love with it but let those 3 days expire? Return your unused item within 3 weeks of purchase for store credit and use your store credit for one of our upcoming Lookbook items.
Purchases outside the US and items marked final sale (normally clutches) are not available for return but still qualify for complimentary care. Everything else is fair game.
Our Lucky #3 Return Policy
| 3 Days for a Full Refund
|3 Weeks to receive a Store Credit
|3 Months of Complimentary Care
You can send your item back to us up to 3 months after receipt and have one of our luxury experts care for your bag should anything happen to it. As long as you get the item to us we'll worry about the rest. We'll send you a status report and timeline and provide free shipping (US only) back to you so you can have your item back at its best.